Privacy Policy

1. Introduction

Helperr ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our on-demand task-hailing platform and services. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Information We Collect

2.1 Personal Information You Provide

• Account Information: Name, email address, phone number, and password when you create an account
• Profile Information: Profile photo, address, and other details you choose to provide
• Payment Information: Credit card numbers, billing address, and payment history (processed securely through third-party payment processors)
• Communications: Messages, feedback, and correspondence with us or other users

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, and device identifiers
• Location Data: Precise or approximate location to connect you with nearby helpers (with your consent)
• Usage Data: Pages visited, features used, and interactions with our platform
• Cookies and Tracking: Information collected through cookies, pixels, and similar technologies

2.3 Information from Third Parties

• Background check information for helpers (where applicable)
• Social media profile information if you connect accounts
• Information from business partners and service providers

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide, maintain, and improve our task-hailing services
• To process transactions and send related information
• To connect task requesters with nearby helpers
• To communicate with you about services, updates, and promotions
• To verify identity and prevent fraud
• To respond to your inquiries and provide customer support
• To comply with legal obligations and enforce our terms of service
• To analyze usage patterns and improve user experience

4. Sharing Your Information

We may share your information with:

• Other Users: Task details and limited profile information with helpers or requesters as needed to complete tasks
• Service Providers: Third-party vendors who assist with payment processing, analytics, customer support, and other services
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: For any other purpose with your explicit consent

We do not sell your personal information to third parties for monetary consideration.

5. Your Canadian Privacy Rights (PIPEDA)

Under Canadian privacy law, including PIPEDA, you have the following rights:

• Right to Access: You can request access to your personal information that we hold and information about how it has been used and disclosed
• Right to Correction: You can request correction of your personal information if it is inaccurate or incomplete
• Right to Withdraw Consent: You can withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions
• Right to Complain: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise these rights, please contact us at privacy@myhelperr.com or call (437) 259-3517. We will respond to your request within 30 days.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: